Http error 500 appears when using the browser

[Messaging Tech 2]

Http error 500 appears when using the browser

Overview
When using the browser on the BlackBerry® smartphone, the following error message is received:
Http error 500



Cause

This issue has multiple causes.

The web site you are accessing does not support the BlackBerry Browser.
The web site is hosted on a Windows Server® 2003 or 2008, with a security policy restricting clients to newer versions of Windows®.


Resolution

Cause 1

The web site you are accessing does not support the BlackBerry Browser.

Resolution 1

To resolve this error, change the Browser Configuration Emulation Mode using the following steps:

On the BlackBerry smartphone, open the Browser.
Display the menu and click Options.
Click Browser Configuration.
Change the Emulation Mode to Microsoft IE.
Save the changes.
Close the browser.
Open the browser.

Cause 2

The web site is hosted on a Windows Server 2003 or 2008, with a security policy restricting clients to newer versions of Windows.

Resolution 2
support.microsoft.com/kb/903071

Determine whether a custom security template or a nondefault security template was applied to the Web server
To determine whether a custom security template or a nondefault security template was applied to the Web server, follow these steps:1.Click Start, click Run, type regedit, and then click OK.
2.Locate and then click the following registry key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0

3.In the right-pane, verify that the Value data for the NTLMMinServerSec value is 0. If the value is not 0, security restrictions because of a nondefault template may be preventing client computers that are running Windows 2000 or earlier versions from connecting to the Web site.
4.In the right-pane, verify that the Value data for the NTLMMinClientSec value is 0. If the value is not 0, security restrictions because of a nondefault template may be preventing client computers that are running Windows 2000 or earlier versions from connecting to the Web site.
5.Quit Registry Editor.


If a custom security template or a nondefault security template was applied to the Web server, use one of the following methods to resolve this issue.
Method 1: Use the Secedit.exe utility to reset the default template
To use the Secedit.exe utility to reset the default template, follow these steps:1.Click Start, click Run, type cmd, and then click OK.
2.At the command prompt, type secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose, and then press Enter.

Note You can ignore the warning that some files in the configuration are not found on the system.
3.Locate and then click the following registry key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0

4.In the right-pane, verify that the Value data for the NTLMMinServerSec value is 0. If the value is not 0, security restrictions because of a nondefault template may be preventing client computers that are running Windows 2000 or earlier versions from connecting to the Web site.
5.In the right-pane, verify that the Value data for the NTLMMinClientSec value is 0. If the value is not 0, security restrictions because of a nondefault template may be preventing client computers that are running Windows 2000 or earlier versions from connecting to the Web site.

Method 2: Use Registry Editor to reset the default security template
To change the registry to reset the default security template, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.1.Click Start, click Run, type regedit, and then click OK.
2.Locate and then click the following registry key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0

3.In the right-pane, right-click NTLMMinServerSec, and then click Modify.
4.In the Value data box, type 0 to replace the existing value, and then click OK.
5.In the right-pane, right-click NTLMMinClientSec, and then click Modify.
6.In the Value data box, type 0 to replace the existing value, and then click OK.
7.Quit Registry Editor.